1. Order Processing
At Blue Strips LA, we work hard to process and ship your orders as quickly as possible.
- Processing Time: Orders typically require 3–5 business days to process before shipment.
- Order Confirmation: You will receive an order confirmation after successfully placing your order.
- Shipping Confirmation: Once your order has been shipped, tracking information will be provided when available.
Please note that processing times may vary during holidays, peak seasons, or periods of high order volume.
2. Estimated Delivery Times
Delivery times depend on your shipping destination, carrier, and customs procedures.
- United States: Approximately 7–15 business days after dispatch.
- International Orders: Approximately 10–20 business days after dispatch.
These are estimates, not guaranteed delivery dates. Delays may occur due to customs inspections, carrier disruptions, weather conditions, or other circumstances beyond our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any available shipping promotions or free shipping offers will be subject to the conditions stated on our website.
4. Order Tracking
Once your order has been dispatched, tracking details will be shared when available. Please allow time for the carrier to update tracking information after shipment.
If your tracking information has not updated for several days, please contact our customer support team for assistance.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your address, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or shipped.
6. International Shipping and Customs
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Customers are responsible for applicable import charges unless otherwise stated at checkout or required by applicable law. Customs procedures may also affect delivery times.
7. Delayed or Missing Orders
Although we aim to deliver orders within the estimated timeframe, unexpected delays can occur.
If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number and tracking details. We will review the shipment and help you determine the next steps.
8. Incorrect Address or Failed Delivery
If a package cannot be delivered because of an incorrect address, unavailable recipient, or other delivery issue, please contact us for assistance.
Any reshipping charges or other applicable costs will be assessed according to the circumstances and applicable law.
9. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue in accordance with our applicable return and refund policy.
10. Contact Us
If you have questions about shipping, delivery estimates, or order tracking, please contact our customer support team through the contact information provided on our website.
Thank you for shopping with Blue Strips LA. We appreciate your patience and support.